Solutions & Special Offers for Working From Home
In light of the COVID-19 (Coronavirus) Pandemic, many of our Service Providers are offering discounted services to help facilitate employees and students to be able to work from their homes. We would love the opportunity to share our expertise and help you navigate to the best solution for your specific requirements and concerns. Don’t ride it alone!
Unified communications (UC) is a business and marketing concept describing the integration of enterprise communication services such as instant messaging (chat), presence information, voice (including IP telephony), mobility features (including extension mobility and single number reach), audio, web & video conferencing, fixed-mobile convergence (FMC), desktop sharing, data sharing (including web connected electronic interactive whiteboards), call control and speech recognition with non-real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). UC is not necessarily a single product, but a set of products that provides a consistent unified user interface and user experience across multiple devices and media types. [Wikipedia]
In marketing, contact center telephony is the communication and collaboration system used by businesses to either manage high volumes of inbound queries or outbound telephone calls keeping their workforce or agents productive and in control to serve or acquire customers. This business communication system is an extension of computer telephony integration (CTI). [Wikipedia]
The above logos represent 4 of the (30+) Contact Center service providers in the CMG service provider portfolio.
Cloud Workspace/Virtual Desktop