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Is My Contact Center AI Investment Futureproof?

Is My Contact Center AI Investment Futureproof?

In the world of AI, 12 months can feel like an eternity. Unlike laptops and smartphones, AI models can become…
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How The AI Arms Race Traps Us All On An Upgrade Treadmill

How The AI Arms Race Traps Us All On An Upgrade Treadmill

Humanity is caught in an escalating arms race fueled by technological progress, with conflict zones emerging in everyday life. From…
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Companies Favor Targeted IT Strategies Over ‘Big-Bang’ Projects

Companies Favor Targeted IT Strategies Over ‘Big-Bang’ Projects

Instead of lengthy implementations, the emphasis is now on smaller, more manageable deployments that can be paused if they aren't…
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Good AI Innovation Means Focusing On Workflow Not Cutting Jobs

Good AI Innovation Means Focusing On Workflow Not Cutting Jobs

Companies that leverage AI effectively are not reducing their workforce entirely. Instead, they are reevaluating how tasks are executed. When…
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TransUnion Says Hackers Stole 4.4 Million Customers’ Personal Information

TransUnion Says Hackers Stole 4.4 Million Customers’ Personal Information

A major data breach has been reported by TransUnion, a leading credit reporting agency, impacting over 4.4 million customers. The…
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Jaguar Confirms Data Stolen in Breach, Staff Told to Stay Home For Another Week

Jaguar Confirms Data Stolen in Breach, Staff Told to Stay Home For Another Week

Jaguar Land Rover (JLR) has confirmed that some data was compromised in the cyberattack that occurred last month, even as…
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New Raven Stealer Malware Hits Browsers for Passwords and Payment Data

New Raven Stealer Malware Hits Browsers for Passwords and Payment Data

Recent research by the Lat61 Threat Intelligence Team at Point Wild, led by Onkar R. Sonawane, has uncovered a new…
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Hackers claim they stole 1.5 billion Salesforce records from hundreds of companies in major hack – but are they telling the truth?

Hackers claim they stole 1.5 billion Salesforce records from hundreds of companies in major hack – but are they telling the truth?

Months after the initial breach, ShinyHunters have disclosed further details about the attack, claiming to have stolen 1.5 billion records…
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Microsoft Warns Dangerous PipeMagic Backdoor is Being Disguised as ChatGPT Desktop App – here’s what we know

Microsoft Warns Dangerous PipeMagic Backdoor is Being Disguised as ChatGPT Desktop App – here’s what we know

Microsoft has warned about a malicious application circulating online that masquerades as a ChatGPT desktop app. This application contains a…
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Agentic AI in Contact Centers: The Next Big Shift in Customer Experience

Agentic AI in Contact Centers: The Next Big Shift in Customer Experience

Agentic AI can play a significant role in enhancing the efficiency of contact centers. By integrating this technology, organizations can…
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