Generative AI agents provide instant, context-aware responses, redefining customer interactions with personalized, efficient, and scalable support. Businesses leverage this technology…

The rapid evolution of technology has transformed the landscape of cybersecurity in cloud environments. As businesses migrate to the cloud,…

The contact center landscape is expected to undergo significant transformations in 2025, driven by a focus on delivering exceptional customer…

As enterprises incorporate AI into their operations, they must balance its benefits with security, privacy, and compliance concerns. Researcher Ravi…

With its unmatched security and ease, biometric verification has become an important catalyst in identity identification in a period characterized…

As businesses move to the cloud, strong protection against cyber threats is crucial. While the cloud offers benefits like scalability…

Cybercriminals are using advanced techniques to target executives with mobile-specific phishing attacks. Mobile devices have become a prime target for…

As we enter 2025, it's crucial to set goals that align with the lessons learned from 2024. The past year…

Pronsis Loader is a stealthy new malware using a rare programming language to bypass detection, allowing it to load serious…

Deepfake fraud is surging, with businesses losing an average of $450,000 per scam as incidents double in recent years. Many…