Every Business Needs a Good Unbiased Technology Advisor
Business security relies heavily on early detection and prevention of cyber threats. It’s more cost-effective and beneficial for a company’s efficiency and reputation to prevent cyber attacks rather than dealing with their consequences. An effective cybersecurity structure includes threat monitoring and alert systems, which rely on threat intelligence – collecting and analyzing data on known …
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Last month, ServiceNow announced its entry into the CRM space, surprising some who had already considered it a CRM provider. In a conversation with CX Today, Michael Ramsey explained that ServiceNow has been aggressively investing in its Customer Service Management (CSM) solution since 2016, adding features like case management and conversational analytics. This investment has …
Generative AI agents provide instant, context-aware responses, redefining customer interactions with personalized, efficient, and scalable support. Businesses leverage this technology to enhance customer satisfaction, reduce costs, and create seamless experiences. Investing in a generative AI agent can transform customer engagement, striking a balance between automation and human touch to shape the future of service-driven industries. …
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