Contact Center as a Service (CCaaS) is an affordable solution that can adapt to your company’s needs, giving your business the flexibility to easily add the latest features and remove ones that are no longer useful. We can help you maximize your business’ efficiency with customized customer service solutions. Check out our white paper to …
Author Archives: CMG
Positive Customer Interactions Start Here
The modern call center, now known as CCaaS, has evolved. More than just phones, it can encompass social media, smart analytical platforms, chatbots, Artificial Intelligence, phones, and improved security. Customer Service can often be a source of frustration, let us identify the CCaaS strategy that helps you make it a source of pride, and a …
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Cybersecurity: Strategic Technology or Simply a Business Necessity?
#DataBreaches cost an estimated $6 trillion globally in 2021! Yes, you read that right — 6 trillion! Companies had no choice but to pay out ransoms in order to protect critical data. From #DeepLearning to #AI technology, companies are fighting back and leveraging tech tools to get ahead in the age of big data. #Cybersecurity …
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