How The AI Arms Race Traps Us All On An Upgrade Treadmill

Humanity is caught in an escalating arms race fueled by technological progress, with conflict zones emerging in everyday life. From seniors in Beijing learning to spot deepfakes to translators in Shanghai and New York racing to adopt AI tools, the need to adapt is urgent. AI is reshaping jobs faster than people can keep up, …

Companies Favor Targeted IT Strategies Over ‘Big-Bang’ Projects

Instead of lengthy implementations, the emphasis is now on smaller, more manageable deployments that can be paused if they aren’t working. You don’t need to have extensive experience to have encountered an environment where IT was primarily focused on system governance, often functioning as a cost center. In recent years, IT has transformed into something …

Good AI Innovation Means Focusing On Workflow Not Cutting Jobs

Companies that leverage AI effectively are not reducing their workforce entirely. Instead, they are reevaluating how tasks are executed. When I was an engineer at Stripe around 2017, I proposed a machine learning system that could reduce our support team size by half. I believed I was addressing the company’s largest expense: human resources. However, …