Author Archives: CMG

In today’s rapidly changing digital environment, enterprise networks have grown increasingly complex, making security a top priority. Jaskirat Singh Chauhan, an experienced professional in enterprise security, presents innovative approaches to these challenges in his recent work. His findings offer a strategic guide for companies aiming to improve their network security through automation. By utilizing advanced …

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The Interlock ransomware group claims to have stolen 20TB of patient data from DaVita Healthcare, leaking 1.5TB and offering the rest for ransom. This includes personal details of millions of patients, many undergoing critical dialysis treatments. The attack, disclosed to the SEC, caused a 3% drop in DaVita’s stock. The breach highlights the growing ransomware …

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AI call center technology is transforming customer service by providing real-time feedback, predictive analytics, and in-depth analysis. This technology is enhancing the customer experience, streamlining tasks through conversational AI and IVR systems, and increasing customer satisfaction through predictive behavioral routing. As AI call center platforms continue to evolve, they are poised to dominate in 2025, …

Continue reading “Is This the Year of the Artificial Intelligence Call Center?”