Months after the initial breach, ShinyHunters have disclosed further details about the attack, claiming to have stolen 1.5 billion records from 760 global companies. The attackers exploited GitHub secrets to access sensitive Salesforce object tables, and the breach occurred when threat actors from three groups — ShinyHunters, Lapsus$, and Scattered Spider — joined forces in …
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Microsoft Warns Dangerous PipeMagic Backdoor is Being Disguised as ChatGPT Desktop App – here’s what we know
Microsoft has warned about a malicious application circulating online that masquerades as a ChatGPT desktop app. This application contains a modular malware framework named PipeMagic, which functions as both an infostealer and a backdoor. The malware is deployed through a modified version of a GitHub project, where the threat actor uses an in-memory dropper to …
Agentic AI in Contact Centers: The Next Big Shift in Customer Experience
Agentic AI can play a significant role in enhancing the efficiency of contact centers. By integrating this technology, organizations can automate and streamline various customer-facing processes, leading to improved customer satisfaction and reduced operational costs. Furthermore, agentic AI can help contact centers better manage data and provide more personalized support to customers, ultimately resulting in …
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