Microsoft has warned about a malicious application circulating online that masquerades as a ChatGPT desktop app. This application contains a modular malware framework named PipeMagic, which functions as both an infostealer and a backdoor. The malware is deployed through a modified version of a GitHub project, where the threat actor uses an in-memory dropper to …
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Agentic AI in Contact Centers: The Next Big Shift in Customer Experience
Agentic AI can play a significant role in enhancing the efficiency of contact centers. By integrating this technology, organizations can automate and streamline various customer-facing processes, leading to improved customer satisfaction and reduced operational costs. Furthermore, agentic AI can help contact centers better manage data and provide more personalized support to customers, ultimately resulting in …
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All About DeepSeek — The Chinese AI Startup Challenging US Big Tech
DeepSeek, a relatively unknown Chinese AI startup, has sent shockwaves through Silicon Valley with its recent release of cutting-edge AI models. Developed with remarkable efficiency and offered as open-source resources, these models challenge the dominance of established players like OpenAI, Google and Meta. DeepSeek’s innovative techniques, cost-efficient solutions and optimization strategies have had an undeniable …
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