Contact Centers

Supplier Spotlight: Serenova

Not Your Typical Omnichannel Contact Center Solution  It’s a little-known fact, but Serenova started out as a business process outsourcer, meaning they actually were a contact center before evolving into a cloud contact center solution company. They built their own cloud solution because they deeply understood the technology challenges that...

Why Cloud Contact Centers?

The demands placed on customer service teams and contact centers today are higher than ever before. Organizations want contact centers that can scale quickly to meet customer demand, and they want agents that deliver highly personalized customer support. Doing that means giving reps the ability to access multiple applications like...